Contact Us

We’re excited to chat with you and help you with with your brand new bedding,your new apartment and everything in between - all day, every day.


Live Chat

Anytime between 9am - 6pm AEST

hello@linenly.com.au

Current response time: within 1 business day

FAQ

Orders

Who do I contact for assistance in placing an order online?  

Send us an email at hello@linenly.com.au or speak to our staff online via our live chat.

What should I do if I entered the wrong billing address?  

Not to worry, shoot us an email at hello@linenly.com.au and we will make the correction on our end. These issues if addressed in a timely fashion should not delay delivery.

I purchased these sheets as a gift, will there be any pricing info included in the delivery?  

Nowhere in or on our packaging is there a reference to price or method of payment. On top of that, all of our sheets come pre-bundled in a beautiful drawstring bag that is perfect for gifting!

What if I need to change my order?  

Please email us at hello@linenly.com.au with your order number and name ASAP and we will be able to help you sort it out.

What are payment options?  

You can pay via Paypal, debit or your preferred credit card (Visa, AMEX and Mastercard all accepted).

What if I am sent the wrong item?  

If you are sent the wrong item, please email us at hello@linenly.com.au as soon as possible.

Shipping

Do you ship to P.O. boxes?

Yes, we do. All orders are shipped through Australian Post and its efficient delivery network to the address provided.

When is my order shipping?  

Your order will be shipped within about 1-2 business days depending on the time it is placed. Orders placed before 2 PM AEST Monday-Friday should ship before the end of business the same business day. Orders placed after 2 PM AEST o Monday-Friday, will ship the following business day. All orders placed Friday after 2 PM AEST or during a weekend, will ship on the next business day (Monday provided it isn’t a holiday). Please note delivery may take longer during sales events.

How long will delivery take?  

We are offering free postage for all orders throughout Australia. Express shipping is also available and for a flat rate of $10. In terms of delivery time, the Australian standard shipping could take 2-7 business days and express shipping commonly takes 2 days maximum. Please note delivery may take longer during sales events.

How do I track my order?  

All orders from linenly.com.au are processed by Australian Post. A tracking code will be provided for you to track the delivery status once your order is fulfilled. Please note delivery may take longer during sales events.

Returns/ Exchanges 

What is your return policy?

30-day returns and free shipping on all Australian orders.

What is your exchange policy?

We truly believe in the quality of our products and are confident you’ll love the feel of your new bedding, however If you’re unhappy with your items for any reason, we’ll happily accept returns made within 30 days of purchase.Returns of unwashed and unused merchandise are refunded in the original method of payment.All returns of washed or used items will be refunded minus a $14.99 AUD processing fee. Since washed/used items cannot be resold, we donate all returns in this condition to charities we trust throughout Australia. The processing fee is used to cover the return shipping, storage, and pickup fees.

How do I initiate a return or exchange?  

Click on our returns page to submit a request form. After that is complete a Customer Experience Specialist will get back to you within 1-2 business days.Please note that we are not able to process returns or exchanges for items listed as Final Sale.

Our Sheets

Are your products organic and free from harmful chemicals?

We are proud to say that all of our products are made from 100% organic bamboo fibre which is produced without any toxins or harmful substances. All of our bamboo sheets boast an Oeko-Tex certification, which ensures they are manufactured in accordance with organic guidelines and standards. You can see the certifications of our bamboo fabric here.

What is Oeko-Tex Certification?

Oeko-Tex is a worldwide independent testing and certification system for textile products, focusing on limiting the use of harmful chemicals during the manufacturing process. Their goal is to ensure that fabric products are produced adhering to strict guidelines on the use of petroleum-based fertilisers, pesticides and other synthetic products.

Do your organic bamboo sheets shrink?

Our bamboo sheets have been pre-washed and pre-shrunk during the manufacturing process. Each set is shipped with specific washing instructions that when followed correctly will help prevent any future shrinkage.

Are your products suitable for people with long-term sickness, skin problems, and infants?

Our organic bamboo fabric is hypoallergenic, breathable, naturally anti-microbial and free from harmful chemicals, making them suitable for all kinds of illnesses and skin sensitivities including; acne, eczema, dermatitis, psoriasis, as well as chemotherapy recipients.

What thread count are your sheets?

When talking about bamboo sheets, the thread count numbers work differently than that of traditional cotton. For example, our products have a thread count of 400, which is equivalent to a 1000 thread count cotton sheet. All textile materials pose a unique feel and construction rendering traditional thread counts a flawed unit of measure. When it comes to bamboo fabrics, the quality and the weave are the two most relevant factors to the feel and longevity of the product. You can read more about the thread count process here.

How should I care for my bamboo bedding?

Please read and follow the attached labels regarding the proper use and care of the product prior to washing your bamboo sheets. We strongly recommend a cold machine wash followed by a line or tumble dry on low. Never add bleach or fabric softener to a wash as it may ruin the fabric. You can learn more about how to take care of your bamboo sheets here.

What are the dimensions of your sheets?

Our bamboo sheets have been pre-washed and pre-shrunk during the manufacturing process. Each set is shipped with specific washing instructions that when followed correctly will help prevent any future shrinkage.

How deep are your fitted sheets?

Our Bamboo fitted sheets fit mattresses up to 40 cm in depth.