Frequently Asked Questions

  • Our Sheets
  • Orders
  • Shipping
  • Returns/ Exchanges

Our Sheets

Are your products organic and free from harmful chemicals?

We are proud to say that all of our products are made from 100% organic bamboo fibre which is produced without any toxins or harmful substances. All of our bamboo sheets boast an Oeko-Tex certification, which ensures they are manufactured in accordance with organic guidelines and standards. You can see the certifications of our bamboo fabric here.

Are your sheets Oeko-Tex certified?

Yes! Our bamboo sheets are STANDARD 100 BY OEKO-TEX® #15.HCN.65979 Hohenstein. OEKO-TEX is a worldwide independent testing and certification system for textile products, focusing on limiting the use of harmful chemicals during the manufacturing process.

Are your products suitable for people with sensitive skin?

Our organic bamboo fabric is hypoallergenic, breathable, naturally antibacterial and free from harmful chemicals, making them suitable for people with sensitive skin or allergies, or your little ones.

What thread count are your sheets?

There is a general misconception that the higher the thread count, the better the linen. However, the thread count does not guarantee the linen’s quality. If your linen is made from short, stubbly and rough threads, this term will be meaningless and is unlikely to be a luxurious sleeping experience. It is also impractical to compare different material types in this way, as the raw materials and manufacturing processes are not the same.Linen quality is better measured by considering the materials, weaving methods, dyeing processes and workmanship involved.We are proud to say that all our bamboo sheets have a rich 400 thread count and have been made with a premium sateen weave and industry-leading dyeing process. The thread count and ethical production processes for our linen are currently the best available, ensuring that our customers can enjoy the finest quality bamboo sheets available in Australia.

How much will my sheets shrink?

Along as you follow the laundry care instructions as outlined here on the website and on the packaging of your new sheets, there should be minimal shrinkage as they have been pre-washed and pre-shrunk.

How should I care for my bamboo bedding?

With proper use and care, your bamboo sheets will give you many great nights of sleep. Please wash your sheets prior to their first use to ensure their softness and breathability. Machine wash is suitable as long as it’s cold (no more than 30 degrees) and washed separately from other garments. A liquid detergent is preferred but fabric softener and bleach should never to be used as it may ruin the fabric. When drying bamboo sheets, it’s best to let them air dry but if you must, a tumble dry on the gentlest setting should be alright. You can learn more about how to take care of your bamboo sheets here.

Will bamboo sheets pill?

It really depends on how the bamboo fabric is spun, the dyeing process and the anti-pilling treatments involved. At linenly, we only work with the manufacturers that have access to top quality materials and market-leading weaving and dyeing technology. Regardless, bamboo fabric is still susceptible to slight pilling especially in response to friction which shouldn’t be viewed as a fault or defect. If pilling occurs it can be reduced and or removed during the washing and drying process (as per the care instructions). 

How deep are your fitted sheets?

Our bamboo fitted sheets fit mattresses up to 40 cm in depth.

How does the production of bamboo effect the environment?

At linenly we are very aware of our environmental impact. Bamboo is a renewable resource that is both green and sustainable. All our sheets are Oeko-Tex certified which means they are ethically made without the use of toxins or harmful chemicals. Also, there is a minimal consumption of water and energy involved in bamboo production compared to cotton and other traditional linen materials. Our bamboo sheets are made to be biodegradable in the long run and won’t spend eternity in a landfill.

Orders

Who do I contact for assistance in placing an order online?

Send us an email at hello@linenly.com.au anytime or chat with our friendly team online from Monday - Friday 9:00 AM - 6:00 PM AEST.You can also submit your query through the help button at the bottom right corner when live support is not available, and we will get back to you as soon as possible. 

What should I do if I entered the wrong delivery address?

Not to worry, shoot us an email immediately at hello@linenly.com.au after the order is placed and we will make the correction on our end. These issues if addressed in a timely fashion should not delay delivery.

I purchased these sheets as a gift, will there be any pricing info included in the delivery?

Nowhere in or on our packaging is there a reference to price or method of payment. On top of that, all of our sheets come pre-bundled in a beautiful drawstring bag that is perfect for gifting! However, please note that a receipt will still be sent to the email address you include in your order.

What if I need to change my order?

Please email us at hello@linenly.com.au with your order number and name ASAP and we will be able to help you sort it out.

What are payment options?

You can pay via Paypal, debit or your preferred credit card (Visa, AMEX and Mastercard all accepted). We do also accept Afterpay or Zip payments.

What if I am sent the wrong item?

If you are sent the wrong item, please email us at hello@linenly.com.au as soon as possible and include your order details.

Shipping

Do you ship to P.O. boxes?

Yes, we do. All orders are shipped through Australian Post eParcel and its efficient delivery network to the address provided.

When is my order shipping?

Your order will be shipped within 1-2 business days depending on the time it is placed. Orders placed before 12:00 PM AEST Monday-Friday will ship on the same day. Orders placed after 12:00 PM AEST Monday-Thursday will ship the following business day. All orders placed on Friday after 12:00 PM AEST, on a public holiday or during a weekend will ship on the next business day. Please note delivery may take longer during sales events.

Who do I contact for assistance in placing an order online?

Australia-wide standard postage is $12.95 for all orders less than $150, or free for orders over $150. Express shipping is also available for $17.95. The Australian standard post could take 2-7 business days and express shipping commonly takes 2-3 business days. Please note delivery may take longer during sales events or public holidays.

How do I track my order?

All orders from linenly.com.au are processed by Australian Post. A tracking code will be provided for you to track the delivery status once your order is fulfilled. Please note delivery may take longer during sales events.

What if I am not at home when the package is delivered?

Throughout the delivery process, our customers will be emailed in real time with updates on when a package is in transit, when it’s out for delivery and when it’s delivered. If customers are not home at the time of delivery, the postman will leave a notification in your letterbox and bring your parcel to a nearby post office. Please bring photo ID with you and collect your package as soon as possible as they will only keep it for 3 business days. If the package is not picked up by the recipient in a timely manner, it may be sent back to us. When this happens, you the customer will have to wait longer for your luxurious nights sleep, and will be subject to an additional shipping fee. It’s best to keep an eye out for those shipping notification emails in order to ensure a smooth and timely pick up of your linen. 

Returns/ Exchanges

What is your exchange and return policy?

We can only accept returns within 30 days of delivery. We’re confident that you’ll love your bamboo sheets, but if you have received your product and are not happy with it for any reason, we accept returns that are unopened, with their original tags and packaging and in resalable condition. Please be aware that we cannot accept returns for items that have been opened, washed or used due to hygiene reasons.Any shipping costs incurred for the return or exchange of items that are not faulty are the responsibility of the customer and will not be reimbursed by Linenly. 

What should I do if I received faulty or incorrect items?

Our products are of the highest quality, however in the unlikely event that you receive an item that is in a faulty condition or is the wrong size/colour, please contact us immediately at hello@linenly.com.au and send us a photo of your product and the order details. We will do our best to resolve the issue as quickly as possible. If it is faulty (not including the fault exclusions outlined below) we are happy to offer free exchange and will cover the postage costs incurred. Alternatively, we can provide a full refund via the same payment method used for placing your order. Faults must be reported to Linenly within 30 days from the time you receive your order. Please allow 1-2 weeks from the time you return your order for your return to be processed. 


Your bamboo sheets are designed for your regular home use and will stay silky soft and smooth with proper care. You can read more about the care of your linen here


At linenly, we only work with the manufacturers that have access to top quality materials and market-leading weaving and dyeing technology. Regardless, bamboo fabric is still susceptible to slight pilling especially in response to friction which shouldn't be viewed as a fault or defect. This is normal for organic and natural fibres that have not been treated with harmful chemicals. To limit pilling, we recommend washing your linen separately and reducing contact with abrasive surfaces or fabrics (including towels). 

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